A. SUMMARY:

The Medical Records Specialist serves as the custodian of records and HIPAA Privacy Contact Person and is responsible for maintaining the confidentiality, completeness, and accuracy of the medical records in accordance with policies and procedures and within the guidelines of the American Medical Records Association guidelines and Health Insurance Portability and Accountability Act (HIPAA). The MRS is primarily responsible for responding to request from attorneys, patients, physicians and insurance companies, etc. for copies of the medical record.

B. PRIMARY RESPONSIBILITIES:

1. Serves as the custodian of records and HIPAA Privacy Contact Person.

2. Maintains a working knowledge of HIPAA rules and regulations; disseminate information as appropriate and be able to apply them to day-to-day operations.

3. Maintains working knowledge of LA Medical Records laws.

4. Oversees, manages, and ensures the maintenance and organization of medical records per organizational policies and procedures.

5. Ensure new and existing staff members responsible for medical record functions are trained to perform their job functions.

6. Oversee and actively participate in the annual review/revision of medical records protocols and policies and procedures as needed.

7. Observes confidentiality and safeguards all patient related information.

8. Responsible for coordinating, processing and managing the release of medical information to patients, insurance companies, lawyers, state, federal agencies., etc.

9. Responsible for processing of subpoenas and court orders.

10. Responsible for coordinating, processing and managing patient form (i.e., disability, home health, etc.) completion requests and payment.

11. Ensures that all requests for records are stamped with date received and logged.

12. Handles record requests via phone, fax and mail and responds to requests for medical records, providing copies according to organizational policy and procedure.

13. Maintains and update record requests fee schedules.

14. Oversees the revision and development of agency forms as the need arises.

15. Audits clinical records of active patients as directed by the Quality Department for compliance with accepted professional and legal standards.

16. Compiles monthly reports to summarize audit efforts for monitoring.

17. Assists with special projects, i.e., external record reviews, preparing chart information for payers, questionnaires, etc.

18. Maintains Correspondence and Medical Records Tracking Log

19. Prepares and provides monthly reports (i.e., dashboard) of medical records activities and performance.

20. Fosters positive interpersonal relationships with other staff members.

21. Practices effective teamwork.

22. Orients staff on medical records processes, policies and procedures.

23. Maintains adequate coverage of service.

24. Follows federal, state, and local policies, procedures and programs relating to health and safety in the workplace.

25. Ensures compliance with the Quality Assurance/Improvement Plan.

26. Maintains confidentiality of workplace information according to the policies and procedures of the center.

27. Provides excellent customer service.

28. Monitors medical records/referral fax machine for incoming faxes and distributes to appropriate department.

29. Assists with scanning forms completed by the provider into patients’ charts.

30. Performs other duties as assigned by Chief of Quality Performance and Improvement.

C. REQUIREMENTS:

1. Applicant is required to have a high school diploma. Associate degree and/or certification (i.e. RHIA, RHIT) preferred.

2. 5 or more years of Medical Records management, operations and request processing experience required. 2 years or more supervisory experience required.

3. Experience utilizing Word, PowerPoint and Excel and an electronic medical records system.

4. Advanced knowledge of medical records procedures and laws. Intermediate knowledge of HIPAA privacy rule and medical terminology.

5. Strong team-based, results oriented, analytical and problem-solving skills s must.

6. Knowledge of healthcare laws, regulations, and standards.

7. Must have excellent written and oral communication skills.

8. Able to organize, prioritize and work independently as well as schedule and produce work in a timely manner.

9. Required to travel amongst all CareSouth sites.

D. SUPERVISES:

Medical Records Clerk

E. PHYSICAL:

1. Visual acuity – always.

2. Hand – eye coordination – always.

3. Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.

4. Lifting approximately 10-15 lbs, Pushing, Pulling – sometimes.

5. Stooping, Bending, Sitting, Standing – sometimes.

6. Walking- frequent; short distances.

7. Must be capable of standing on a step stool and reaching above head and shoulder area.

F. WORK ENVIRONMENT:

1. Indoor, environmentally controlled.

2. Exposure to disease or infections.

3. Exposure to artificial and/or natural light.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CSMD is an EOE.

CLOSING: This announcement will remain open until filled.

A. SUMMARY:

To facilitate consumer enrollment in a Qualified Health Plan (QHP) through the Federal Marketplace and or other health programs such as Medicaid, Pre-Existing Condition Insurance Program (PCIP) and Children’s Health Insurance Program (CHIP) by providing fair, impartial, and accurate information that assists consumers with submitting the eligibility applications, clarifying distinctions among QHP’s, and helping qualified individuals make informed decisions during the health plan selection. The Outreach/Enrollment Specialist will conduct consumer assistance activities as well as outreach and education activities to consumers and businesses about the availability of these programs and insurance affordability to encourage participation. The Outreach/Enrollment Specialist will provide all services for the public good and serve as a resource to all consumers, including but not limited to, existing patients of the health center as well as to consumers, particularly from communities that are underserved by and under-represented in the current health insurance market.

B. PRIMARY RESPONSIBILITIES:

1. Provide application assistance and facilitate enrollment of eligible patients and community members in health insurance programs.

2. Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the Federal Marketplace and other health coverage programs such as Medicaid and CHIP.

3. Implement outreach strategies to promote the availability of health insurance and encourage participation of consumers particularly in communities that are underserved and underrepresented in the current health insurance market.

4. Conduct outreach and education activities to educate health center patients, consumers, businesses, community organizations and other stakeholders about insurance affordability through the Marketplace, Medicaid and/or CHIP to encourage participation.

5. Provide information and assistance in the consumer’s preferred language and or provide limited-English proficiency consumers with oral and written notices of their rights to receive language assistance services and how to obtain such services.

6. Provide referrals for consumers with questions, complaints, or grievances to any applicable office of health insurance consumer assistance or health insurance ombudsman, or any other appropriate state agency or agencies.

7. Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.

8. Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).

9. Participate in monthly conference calls and regularly scheduled meetings with the

Outreach/Enrollment Specialist Project Management team at LPCA and provide updates to discuss issues, best practices, and modifications or challenges with the federal application and/or online application for Medicaid and CHIP, and/or the Federal Marketplace.

10. Build new relationships and maintain existing ones with current and future community entities that are providing services to consumers to promote health insurance coverage through the Federal Marketplace, Medicaid, and or CHIP.

11. Participate in CMS, DHH and other required training for Outreach/Enrollment Specialist certification and to enhance outreach and enrollment expertise.

12. Provide data and other information necessary for LPCA and other reporting requirements.

13. Assist with the development and dissemination of marketing and promotional materials for outreach, application assistance and education activities that are tailored to the health center service delivery area and target population.

14. Provide application and renewal assistance and facilitate enrollment in a health insurance program by providing fair, impartial, and accurate information.

15. Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the Medicaid and CHIP programs and have some basic knowledge of the Qualified Health Plans (QHP).

16. Conduct monthly in-reach, outreach and education activities to existing health center patients and community residents to promote awareness about coverage options under Medicaid, CHIP, and the Marketplace.

17. Assist with the development of marketing and promotional materials for outreach, application assistance and education activities.

18. Provide culturally and linguistically appropriate services and ensure physical and other accessibility for people with disabilities.

19. Must be emotionally mature and able to function effectively under stress and the ability to organize and prioritize work.

20. Perform other duties as assigned by supervisor.

C. REQUIREMENTS:

1. Bachelor’s degree preferred. Preferably in Social Work, Public Health, Public Administration, Marketing or similar field from an accredited college or university preferred. Five relevant years of experience can be substituted for bachelor’s degree.

2. Medicaid Application Certification or the ability to attain within timeframe deemed by issuing agency.

3. Strong team-based, results oriented, analytical and problem-solving skills s must.

4. Knowledge of healthcare laws, regulations, and standards.

5. Strong oral presentation and written communication skills.

6. Ability to work effectively and professionally in a fast-paced environment.

7. Computer literate in Microsoft, Excel and PowerPoint Presentation programs.

8. Ability to work independently and think critically.

9. Knowledge of and ability to work and engage with the uninsured, underserved and underrepresented populations.

10. Spanish and English bilingual a plus.

11. Must have excellent written and oral communication skills.

12. Able to organize, prioritize and work independently as well as schedule and produce work in a timely manner.

13. Required to travel amongst all CareSouth sites.

D. SUPERVISES:

None.

E. PHYSICAL:

1. Visual acuity – always; computer application.

2. Hand – eye coordination – always.

3. Work is a combination of sedentary and steady movement based on project/event.

4. Lifting approximately 10-15 lbs, Pushing, Pulling – sometimes.

5. Stooping, Bending – as needed; sometimes.

6. Sitting, Standing – frequently.

7. Walking- frequent; short distances.

8. Must be capable of standing on a step stool and reaching above head and shoulder area.

F. WORK ENVIRONMENT:

1. Indoor and outdoor elements.

2. Exposure to disease or infections.

3. Exposure to artificial and/or natural light.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CSMD is an EOE.

CLOSING: This announcement will remain open until filled.

POSITION SUMMARY:

The Psych. Nurse Practitioner’s (PNP) responsibility is to assess, plan and provide high-quality, cost effective comprehensive patient care and a unique approach to health care. The PNP provides behavioral health and comprehensive health assessment, medical diagnosis of acute and chronic illnesses, writes prescriptions, and formulates a treatment plan with an emphasis on health promotion, disease prevention, and disease management.

REQUIREMENTS:

• The PMHNP-BC is required to be a Licensed Psychiatric Nurse Practitioner and Registered Nurse with a Master’s Degree. Required coursework to maintain certificate for Psychiatric Nurse Practitioner.
• Board certified or Board eligible. PNP must be licensed to Practice Nursing in the State of Louisiana and possess a Psychiatric NP Certificate, CDS, DEA, and CPR licenses.
• The PNP must have the skills and knowledge for budgets and organizational structure and three to five years’ proven experience in a FQHC setting. Person must have the ability to direct and supervise skilled and semi-skilled employees.

RESPONSIBILITIES:

1. Knowledge and understanding of Employee Handbook. Consults with the Behavioral Health / Medical Director, Chief Executive Officer or designee before decisions are made on questions of interpretation.

2. Assist in developing, implementing, and evaluating the center’s annual health care plan.

3. Provide for organization and maintenance of an effective system of medical care with emphasis on wellness and prevention of illness.

4. Assist in preparation of monthly reports to Behavioral Health/Medical Director outlining the Center’s medical productivity and performance improvement adherence.

5. Provide an effective communication link between other staff/employees and employees of the mental health department.

6. Recommends budget items including patient care equipment and supplies to the Behavioral Health/Medical Director, Chief Financial Officer and Chief Executive Officer.

7. Performs studies/analysis to determine impact for:

a. Healthcare outcomes.

b. Policy change positives or negatives.

c. Departmental efficiencies

d. Other areas, as requested by the Behavioral Health, Medical Director and/or Chief Executive Officer to assist in administrative decision-making.

8. Communicate back to management the attitudes, suggestions, and complaints of employees in a constructive business manner.

9. Lead and motivate employees to do their jobs effectively and efficiently.

10. Assist in the orientation, training, and supervision of the Behavioral Health Department support staff. Give feedback to Behavioral Health Director to assist in the evaluation performance.

11. Lead by example holding self to the standards of conduct and performance that they command of other medical staff members.

12. Attend required organizational meetings, in-service trainings, internal committees, and participation on internal committees.

13. Meet or exceed annual productivity standards.

14. Utilizes technology to create a more efficient and effective way of doing business.

15. Actively participates in outside association activities.

16. Maintain confidentiality of workplace information according to the policies and procedures of organization.

17. Assist in conducting community outreach to business, community, social and religious organizations.

18. Perform other duties as assigned by Medical Director, Behavioral Health Director and/ or the Chief Executive Officer.

19. Perform other related as assigned by the Chief of Quality Performance and Improvement.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: Until filled

POSITION SUMMARY:

This position is primarily responsible for all patient billing, payments and accounts receivable financial reporting for CareSouth. In addition this position has direct responsibility for assisting the Billing Manager with all patient-related financial reporting (both internal and external). Duties include entering payment data through electronic keyboard for daily transactions, with a high level of speed and accuracy. Responsible for all provider billing accounts receivable including posting of all payments, collection of delinquent accounts and receivable from third party payers. Primary liaison in the identification and implementation of MIS billing system changes with Front Desk staff.

REQUIREMENTS:

1. The candidate is required to be a High School Graduate or Equivalent, and a graduate of an approved school for advance training and/or education. A current certification and/or related area with advanced knowledge of billing functions, procedures, and hands-on computer operations in health care or medical environment preferred.

2. The position requires a minimum of three years of medical billing experience, including a minimum of one year in a primary care setting/environment.

3. S/He should have a strong desire in learning medical terminology and procedures. Working knowledge of software packages and applications used in providers billing and accounts receivable functions. The billing specialist needs to be proficient in personal computer usage.

RESPONSIBILITIES:

1. Post payments to each account to ensure proper credit; compares the transaction report to actual encounter forms processed for that day.

2. Enter new and/or updated information for reduction of payment through payments and approved credits.

3. On a daily basis, resolves payment transaction and discrepancies.

4. Responsible for processing all receipts by working closely with other clinical staff.

5. Review delinquent patients’ accounts on a timely basis; prepares and sends out delinquent notices accordingly. Update patient database files with correct addresses and insurance information.

6. Recommend and participate in the development of plans and methods to collect current and

aged accounts receivable.

7. Assist in the preparation of monthly aged accounts receivable reports.

8. Prepare billings and sends out billings according to established procedures.

9. Follow up on billings submitted to insurers. Responds to all request for patient claims information (e.g., insurance companies, attorneys, patients, etc.)

10. Generate financial reports dealing with insurance patient accounts and deposits for submission to Chief Finance Officer.

11. Maintains confidentiality of workplace information according to the policies and procedures of the center.

12. Generate daily reports for submission to Chief Finance Officer of claims generated, number sent out, dollar amount, etc.

13. Works closely with Billing Assistant/Clerk, Billing Manager and the Chief Finance Officer in setting up and monitoring electronic billing procedures.

14. Controls the use of material and supplies necessary to perform job duties. Maintains proper use of equipment and proper inventory management of supplies.

15. Works professionally as a team member in conjunction with other department employees and center.

16. Complies with policies and procedures.

17. Work closely with patients in resolution of billing issues.

18. Perform other duties as assigned by supervisor.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: August 24, 2018.

Summary:

Under the supervision of the Dental Director, the Certified Dental Assistant renders dental care to patients. The Dental Assistant performs semi-technical dental and routine clerical work in a dental department located in a community health center. Work involves assisting the dentist during examinations and treatment, cleanings, sterilizing, and arranging instruments, and assisting dentist with x-rays.

Primary Responsibilities:

1. Completes initial assessment of patient according to department Policy and Procedures and documents appropriately.

2. Takes and record pulse, blood pressure and temperature.

3. Notes individual patient’s limitations and dental needs.

4. Reassesses patient according to departmental guidelines and documents appropriately.

5. Applies the dental process to each patient and implements limited dental actions

6. Follows plan of care for each patient

7. Receive dentist orders, records and assures completion.

8. Assists dentist with exams and procedures.

9. Documents the care provided to patients, and their reaction to that care.

10. Recognizes emergency situations and responds appropriately.

11. Seats and prepares patients adjusts dental chair.

12. Arranges dental instruments and materials for each patient, assists dentist with instrumentation, medication and management of the patient during treatment procedures.

13. Assists dentist in the use of highly specialized dental equipment, such as the x-ray machine, aspirator, and amalgamator.

14. Mixes and prepares solutions and materials for fillings, washes and sterilizes instruments and clean work area following treatment.

15. Takes radiographs of patients as prescribed by dentist. File x-ray films and case reports.

16. Charts information dictated by the dentist on the chart such as lesions, missing teeth, etc.

17. Act as a communication link between dentist and receptionist.

18. Performs routine dental laboratory work.

19. Performs routine maintenance of dental equipment, i.e., oiling of hand pieces and contra-angles.

20. Orders dental and office supplies.

21. Provides patient, family, significant other teaching as opportunities arise or as need is identified.

22. Presents group instruction in oral health care utilizing models and audio visual aids.

23. Conducts oral hygiene instructions with patients and parents of juveniles.

24. Explains dental care procedures using correct terminology; supplements explanation with reasons why

a. School Age

b. Adolescent/Adult

c. Geriatrics

25. Utilizes appropriate resources to accommodate age, education, cultural and communication barriers.

26. Initiates referrals as needed per dentist and appropriate follow-up.

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27. Other duties as assigned.

APPLICATION PROCEDURE

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: Friday, August 24, 2018.

POSITION SUMMARY:

Provides patients with high quality, efficient, and effective service. Actively works to create and maintain a professional, positive patient experience.

REQUIREMENTS:

1. High School Diploma or equivalent.

2. Must have ability to learn using Electronic Health Records; must have strong computer skills.

3. Excellent verbal and written communication skills.

4. Must have exceptional interpersonal communication skills.

5. Must be able to effectively resolve conflicts.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Greets patients, families, and providers in a courteous, friendly, and professional manner.

2. Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records.

3. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

4. Scans all patients’ identification, household income information, and insurance verification information into computer.

5. If a provider’s office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.

6. Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.

7. Thoroughly and accurately explain the promissory note to patients; scan and document into the computer.

8. Update promissory note for patient at follow-up visit.

9. Welcome and receive patients; verify and update patient demographic information, as necessary.

10. Maintain accurate confidential records of patients’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

11. Conduct household income assessment to calculate sliding fee scale costs for services.

12. Recommend improvements in service to reduce or prevent future problems.

13. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

14. May schedule/reschedule appointments for all new and established patients.

15. Accept payments/co-payments and balance sales transaction batches daily.

16. Must travel, as needed, to satellite offices to provide staff relief.

17. Perform other duties as assigned.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CSMD is an EOE.

CLOSING: Friday, August 24, 2018.

POSITION SUMMARY:

The Licensed Clinical Social Worker (LCSW) is responsible for providing assistance, coordination and/or completion of all patients’ necessary paperwork as it relates to assessments and treatments, individual, group and family therapy, psychiatric care, referrals, primary care and school-based services. This position also gives due consideration to high risk abuse issues, neglect, domestic violence and/or exposure to community violence.

REQUIREMENTS:

1. Licensed Clinical Social Worker is required to be a graduate of an approved and accredited school with a Master’s Degree in Social Work.

2. The Licensed Clinical Social Worker must possess a high level of ethics in managing patient

confidentiality and advocacy with three to five years of post-master’s experience working

with children, adolescents, families and adults.

3. Ability to organize, prioritize and work independently as well as schedule and produce work

in a timely manner.

4. Experience and ability to effectively utilize personal computers, various hardware and

software packages.

RESPONSIBILITIES:

1. Knowledge and understanding of Employee Handbook.

2. Consults with Psychiatrist, Medical Director Chief Executive Officer or designee before decisions are made on questions of interpretation.

3. Provide knowledge and supporting documentation to supervisor for the development, implementing, and evaluating center’s annual health care plan.

4. Provide tracking and maintenance of an effective system of referral lists for obtaining referrals, additional support services, prior authorizations and other necessary information.

5. Prepare and present monthly reports to supervisor outlining the Center’s productivity and performance improvement adherence.

6. Provide an effective communication link between patients and providers.

7. Performs studies, analysis and documentation to determine impact for patient care:

a. Initial assessments, evaluation, diagnosis, treatment follow-up, and education relevant to the client care

b. Change in treatment or symptoms

c. Interventions and strategies in response to changes

d. Accuracy and appropriate documentations

e. Policy change positives or negatives.

f. Departmental efficiencies

g. Other areas, as requested by the Psychiatrist to assist in decision-

making.

8. Acts as an advocate for the safety delivery of care and well-being of the client.

9. Asset and consults with psychiatrist when there is information that will assist the providers with medication management

10. Meet or exceed organizational standards as it relates to teaching clients and/or families about diagnoses.

11. Attend required organizational meetings and participation on internal committees. Conduct in-service training as required or requested.

12. Utilizes technology to create a more efficient and effective way of doing business.

13. Actively participates in outside association activities.

14. Maintain confidentiality of workplace information according to the policies and procedures of organization.

15. Perform other duties as assigned by supervisor and/or the Medical Director.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: This announcement will close August 31, 2018.

POSITION SUMMARY: Provides patients with high quality, efficient, and effective service via call center. Actively works to create and maintain a professional, positive patient experience.

REQUIREMENTS:

1. High School Diploma or equivalent.

2. Must have ability to learn using Electronic Health Records; must have strong computer skills.

3. Excellent verbal and written communication skills.

4. Must have exceptional interpersonal communication skills.

5. Must be able to effectively resolve conflicts.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Greets patients, families, and providers in a courteous, friendly, and professional manner.

2. Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.

3. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

4. Promptly and accurately documents in the patient’s EMR.

5. Prior to transferring a call, explain to the caller that the provider or nurse may not be available and to leave a message to have a returned phone call.

6. If a provider’s office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.

7. Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.

8. Maintain accurate confidential records of patients’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

9. Recommend improvements in service to reduce or prevent future problems.

10. Coordinates requests for medical records with Medical Records Supervisor.

11. Works with the Patient Support Assistants/Front Desk to schedule follow-up visits for patients.

12. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

13. Serves as backup for Front Desk staff inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification and accepting co-payments

14. Knowledge and understanding of Employee Handbook.

15. Provide an effective communication link between specific department staff.

16. Works professionally as a team member in conjunction with other department employees and center.

17. Perform other duties as assigned by supervisor.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CSMD is an EOE.

CLOSING DATE: September 16, 2018 or until filled.

POSITION SUMMARY: Leads the Front Desk and Call Center Staff in providing patients with high quality, efficient, and effective service by training, coaching, serving as the model for delivering a welcoming patient experience. Actively works to create and maintain a professional atmosphere and team-oriented work environment.

REQUIREMENTS:

1. High School Diploma or equivalent.

2. Must have a minimum of five years of supervisory experience.

3. Must have strong working knowledge Electronic Health Records; must have strong computer skills.

4. Excellent verbal and written communication skills.

5. Must have exceptional interpersonal communication skills.

6. Must be able to effectively resolve conflicts and lead a team.

7. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Train, coach, monitor, evaluate, and discipline Front Desk and Call Center Staff.

2. Train staff on patient insurance education and how to communicate processes and obligations to patients.

3. Listen to and resolve customer complaints regarding services, schedules, or staff.

4. Provide staff with assistance in performing difficult or complicated duties.

5. Monitor front desk and call center staff performance to ensure that the mission is upheld.

6. Create and foster a professional atmosphere by training staff on telephone etiquette, conflict resolution, body language, and communication, setting the example, and coaching as necessary.

7. Greets patients, families, and providers in a courteous, friendly, and professional manner.

8. Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.

9. Prepares training material for staff and facilitate trainings.

10. Plan and prepare work schedules, and assign employees to specific duties and providers.

11. Cross-train staff on working with different providers and departments.

12. Direct and supervise employees engaged in scheduling, inventory-taking of office supplies, reconciling cash receipts, or performing specific services.

13. Formulate best practice policies on scheduling and working with patients according to grant guidelines.

14. Confer with company officials to develop methods and procedures to ensure efficient patient flow, patient experience satisfaction, and promote healthcare services.

15. Analyze details from patient satisfaction surveys to assess staff successes or need for improvement and act accordingly by acknowledging publicly successes and privately for correcting other actions.

16. Attend company meetings to discuss important issues at the front desk and call center and coordinate work activities with other departments to continually improve patient experience.

17. Reconcile tills daily in coordination with the Staff Accountant.

18. Work closely with the Marketing Manager to gather information about services or special events and share with staff to promote to patients.

19. Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records.

20. Recommend improvements in service to reduce or prevent future problems.

21. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

SECONDARY:

1. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

2. Scans all patients’ identification, household income information, and insurance verification information into computer.

3. If a provider’s office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.

4. Prepare promissory notes and similar documents, specifying charges and payment procedures for use of services.

5. Thoroughly and accurately explain the promissory note to patients; scan and document into the computer.

6. Update promissory note for patient at follow-up visit.

7. Welcome and receive patients; verify and update patient demographic information, as necessary.

8. Maintain accurate confidential records of patients’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

9. Conduct household income assessment to calculate sliding fee scale costs for services.

10. May schedule/reschedule appointments for all new and established patients.

11. Accept payments/co-payments and balance sales transaction batches daily.

12. Must travel, as needed, to satellite offices to provide staff relief.

13. Perform other duties as assigned.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: September 16, 2018 or until filled.

POSITION SUMMARY:

Coordinates, tracks and monitors referrals; Integrates CSMD services to maximize patient utilization; Performs data entry.

REQUIREMENTS:

1. Minimum of high school diploma; preferred medical administration diploma.

2. Must have strong written and verbal communication skills.

3. Must have pleasant telephone etiquette; ability to deal tactfully and effectively with patients; must have strong computer skills, use of Microsoft applications and familiarity with electronic health records.

4. Must be critical-thinking and detailed-oriented.

5. Excellent verbal and written communication skills.

6. Must have exceptional interpersonal communication skills.

7. Must be able to effectively resolve conflicts.

8. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Maintains a database of health center referral contacts throughout Baton Rouge and CSMD

service areas, specifically within agencies providing health and social services to patients.

2. Acts as liaison to hospitals, specialty clinics, other providers outside of CSMD in an effort to track

and monitor referrals.

3. Coordinates referrals to health services based on provider’s orders.

4. Assists Medical Records clerk with scanning patient information (incoming) into electronic

health record (EHS).

5. Works closely with Medical Records Clerk to ensure all patient records are disseminated

appropriately and timely.

6. Works closely with Care Coordinator and other members of the Clinical Care Team.

7. Promptly reviews all incoming referrals for “critical need” or attention required immediately by

the provider.

8. Adheres to all CSMD policies and procedures.

9. Other job duties as assigned.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an Equal Opportunity Employer.

CLOSING: September 24, 2018 or until filled.

***Not to Exceed 6 months, will work in Plaquemine and/or Baton Rouge, LA***

POSITION SUMMARY:

This position exists to support timely and accurate request for medical records. The MRC is primarily responsible for responding to request from attorneys, physicians and insurance companies, etc. for copies of the medical record and uploading important medical documentation into the medical/dental record for continuity of care.

REQUIREMENTS:

1. EDUCATION:

Applicants must be a High School Graduate and have additional education/certification from an approved medical/vocational school.

2. TRAINING AND EXPERIENCE:

Previous Medical Records experience preferred, but not required. Utilize MS Office software (i.e. Word, Excel and Outlook), fax, copier and scanner.

3. JOB KNOWLEDGE:

Basic knowledge of medical office operations and medical terminology.

RESPONSIBILITIES:

1. Communicates with all in a professional manner.

2. Obtains required consent/authorization before releasing Medical Information.

3. Maintains Medical Records Tracking Log

4. Monitors fax machine for incoming faxes and distributes to appropriate department.

5. Make copies of any form completed by the Practitioner/Clinician and places in patient’s chart.

6. Scans relevant documents into the medical or dental record.

7. Responds to and fill medical records requests.

8. Detail oriented and manage time and projects.

9. Performs other duties as assigned by supervisor Performs other duties as assigned by supervisor.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: September 27, 2018 or until filled

POSITION SUMMARY:

1. A. SUMMARY: The Director of Clinic Operations is responsible for the day-to-day operations of the medical and dental practice. The incumbent leads the coordination of the delivery of quality patient care to facilitate member satisfaction and to support an optimal patient experience and quality outcomes. Under the direction of the COO, and in conjunction with the medical providers and clinic support teams, the director ensures quality and consistency within the patient-centered medical home; examines work flow and related operational procedures, and makes recommendations on improving patient outcomes, maximizing revenue opportunity, possible work simplification, and cost reduction improvements.

B. PRIMARY RESPONSIBILITIES:

Operations:

1. Collaborates with providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.

2. Assesses operational workflows and makes revisions / recommendations to assure optimal operations.

3. Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.

4. Directs the Front Desk Lead to continuously monitor provider schedules for new patient availability and office maximization.

5. Ensures the Front Desk staff works as a team to create smooth and efficient office and patient flow for a positive patient experience.

6. May serve as backup for Front Desk staff inclusive of scheduling appointments for all new and established patients, rescheduling, insurance verification, and fee collection.

7. Works varied and / or extended hours as operations dictate.

8. Must travel to satellite sites at least monthly for observation, supervision, and quality of service delivery monitoring.

Leadership:

1. Maintains communication between governing boards, medical staff, and department heads by attending board meetings as directed by COO and coordinating interdepartmental functioning.

2. Demonstrates leadership and follow-up skills consistent with CareSouth Medical and Dental mission, vision, and values.

3. Develops and implements organizational policies and procedures for the facility or medical unit.

4. Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

5. Assists in developing clinic operating budget by using data available to project future revenue and investment needs.

Human Resources:

1. Responsible for employee selection and retention including – recruitment, hiring, onboarding, continuous training, coaching, setting goals and objectives, delegating work assignments, evaluating performance, recommendations regarding salaries, assessing competency, and administering corrective action.

2. Treats staff, providers, visitors, and patients with dignity and respect.

3. Coordinates comprehensive orientation of new staff.

4. Helps create a positive and cooperative culture.

5. Builds an environment that supports positive team morale.

Quality Assurance:

1. Collaborates with administration and care team to identify opportunities for enhancing clinical quality, efficiency, and the patient experience.

2. Demonstrates stellar customer service skills towards patients, medical staff, coworkers, and the public.

3. Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.

4. Reviews and analyzes facility activities and data to aid planning and risk management, and to improve service utilization.

5. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

Compliance:

1. Participates in meetings, committees, and in-services.

2. Maintains oversight of staff adherence to policies and procedures as outlined in the employee manual. Oversees compliance with pertinent regulatory and certifying entities.

3. Ensures compliance with current healthcare regulations, medical laws, and high ethical standards.

4. Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and payment options.

5. Performs other duties as assigned.

1. C. REQUIREMENTS:

1. Bachelor’s Degree in Public Health, Health Services Administration or equivalent; Master’s Degree preferred. Ten years of health administration experience may substitute for bachelor’s degree. Fifteen years of health administration experience may substitute for master’s degree.

2. Must possess a minimum of three years of supervisory experience in a fast-paced multi-disciplinary practice.

3. Patient – Centered Medical Home Certification required or attained within first year of

employment.

4. Must have ability to learn using Electronic Health Records, mastery of Athena a plus; must have strong computer skills.

5. Excellent verbal and written communication skills.

6. Must have exceptional interpersonal communication skills.

7. Must be able to effectively resolve conflicts.

8. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: November 9, 2018 or until filled.

POSITION SUMMARY:

Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience.

REQUIREMENTS:

1. High School Diploma or equivalent and a graduate of a state approved Dental Assistant School

2. Must have ability to learn using Electronic Health Records; must have strong computer skills.

3. Excellent verbal and written communication skills.

4. Must have exceptional interpersonal communication skills.

5. Must be able to effectively resolve conflicts.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Greets patients, families, and providers in a courteous, friendly, and professional manner.

2. Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records.

3. Triage dental walk in patients

4. Read and communicate dental treatment plans and financial responsibility to patients utilizing correct terminology

5. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

6. Scans all patients’ identification, household income information, and insurance verification

POSITION SUMMARY:

The Licensed Clinical Social Worker (LCSW) is responsible for providing assistance, coordination and/or completion of all patients’ necessary paperwork as it relates to assessments and treatments, individual, group and family therapy, psychiatric care, referrals, primary care and school-based services. This position also gives due consideration to high risk abuse issues, neglect, domestic violence and/or exposure to community violence.

REQUIREMENTS:

1. Licensed Clinical Social Worker is required to be a graduate of an approved and accredited school with a Master’s Degree in Social Work.

2. The Licensed Clinical Social Worker must possess a high level of ethics in managing patient

confidentiality and advocacy with three to five years of post-master’s experience working

with children, adolescents, families and adults.

3. Ability to organize, prioritize and work independently as well as schedule and produce work

in a timely manner.

4. Experience and ability to effectively utilize personal computers, various hardware and

software packages.

RESPONSIBILITIES:

1. Knowledge and understanding of Employee Handbook.

2. Consults with Psychiatrist, Medical Director Chief Executive Officer or designee before decisions are made on questions of interpretation.

3. Provide knowledge and supporting documentation to supervisor for the development, implementing, and evaluating center’s annual health care plan.

4. Provide tracking and maintenance of an effective system of referral lists for obtaining referrals, additional support services, prior authorizations and other necessary information.

5. Prepare and present monthly reports to supervisor outlining the Center’s productivity and performance improvement adherence.

6. Provide an effective communication link between patients and providers.

7. Performs studies, analysis and documentation to determine impact for patient care:

• Initial assessments, evaluation, diagnosis, treatment follow-up, and education relevant to the client care
• Change in treatment or symptoms
• Interventions and strategies in response to changes
• Accuracy and appropriate documentations
• Policy change positives or negatives.
• Departmental efficiencies
• Other areas, as requested by the Psychiatrist to assist in decision making.

8. Acts as an advocate for the safety delivery of care and well-being of the client.

9. Asset and consults with psychiatrist when there is information that will assist the providers with medication management

10. Meet or exceed organizational standards as it relates to teaching clients and/or families about diagnoses.

11. Attend required organizational meetings and participation on internal committees. Conduct in-service training as required or requested.

12. Utilizes technology to create a more efficient and effective way of doing business.

13. Actively participates in outside association activities.

14. Maintain confidentiality of workplace information according to the policies and procedures of organization.

15. Perform other duties as assigned by supervisor and/or the Medical Director.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: February 1, 2019 or until filled.

POSITION SUMMARY: Provides patients with high quality, efficient, and effective service via call center. Actively works to create and maintain a professional, positive patient experience.

REQUIREMENTS:

1. High School Diploma or equivalent.

2. Must have ability to learn using Electronic Health Records; must have strong computer skills.

3. Excellent verbal and written communication skills.

4. Must have exceptional interpersonal communication skills.

5. Must be able to effectively resolve conflicts.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Greets patients, families, and providers in a courteous, friendly, and professional manner.

2. Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.

3. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

4. Promptly and accurately documents in the patient’s EMR.

5. Prior to transferring a call, explain to the caller that the provider or nurse may not be available and to leave a message to have a returned phone call.

6. If a provider’s office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.

7. Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.

8. Maintain accurate confidential records of patients’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

9. Recommend improvements in service to reduce or prevent future problems.

10. Coordinates requests for medical records with Medical Records Supervisor.

11. Works with the Patient Support Assistants/Front Desk to schedule follow-up visits for patients.

12. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

13. Serves as backup for Front Desk staff inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification and accepting co-payments

14. Knowledge and understanding of Employee Handbook.

15. Provide an effective communication link between specific department staff.

16. Works professionally as a team member in conjunction with other department employees and center.

17. Perform other duties as assigned by supervisor.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CSMD is an EOE.

CLOSING DATE: February 15, 2019 or until filled.

POSITION SUMMARY:

Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience.

REQUIREMENTS:

1. Certified Medical Assistant or Associates degree in health care, accounting or related field.

2. Must have a knowledge and experience using Electronic Health Records; must have strong computer skills.

3. Excellent verbal and written communication skills.

4. Must have exceptional interpersonal communication skills.

5. Must be able to effectively resolve conflicts.

6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

RESPONSIBILITIES:

1. Greets patients, families, and providers in a courteous, friendly, and professional manner.

2. Performs to the level of a Certified Medical Assistant.

3. Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records.

4. Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.

5. Scans all patients’ identification, household income information, and insurance verification information into computer.

6. If a provider’s office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.

7. Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.

8. Thoroughly and accurately explain the promissory note to patients; scan and document into the computer.

9. Update promissory note for patient at follow-up visit.

10. Welcome and receive patients; verify and update patient demographic information, as necessary.

11. Maintain accurate confidential records of patients’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

12. Conduct household income assessment to calculate sliding fee scale costs for services.

13. Recommend improvements in service to reduce or prevent future problems.

14. Follows and actively participates in CSMD’s Quality Management Plan and adheres to standards of improvement accordingly.

15. May schedule/reschedule appointments for all new and established patients.

16. Accept payments/co-payments and balance sales transaction batches daily.

17. Must travel, as needed, to satellite offices to provide staff relief.

18. Perform other duties as assigned.

APPLICATION PROCEDURE:

Please submit a completed employment application found at www.caresouth.org/jobs or the HR office, resume, and credentials via email to jobs@caresouth.org or deliver to the HR office. CareSouth is an EOE.

CLOSING: February 15, 2019 or until filled.